Privacy Policy
Effective Date: January 15, 2024
Last Updated: January 15, 2026
1. Introduction
Opsurge.ai ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, and interact with us through Facebook Messenger or other communication channels.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
What We Do: Opsurge.ai provides AI-powered marketing automation, lead qualification, and customer engagement solutions. Our platform helps businesses automate follow-up, manage leads, and improve customer communication.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
• Create an Account – name, email address, company name, phone number, password
• Contact Us – via email, Facebook Messenger, or contact forms on our website
• Respond to Lead Qualification Forms – business type, team size, current processes, pain points, budget, timeline, decision-maker information
• Subscribe to Our Services – billing information, payment details (processed securely by third-party payment processors)
• Communicate with Our Team – in conversations, support tickets, or feedback submissions
• Provide Documentation – information about your business operations, customer lists (when integrated with our platform)
2.2 Information Collected Automatically
When you visit our website or use our platform, we automatically collect:
• Technical Information – IP address, browser type, device type, operating system, referral page URL
• Usage Information – pages visited, features used, time spent on pages, clicks, interactions with content
• Cookies and Tracking Technologies – through cookies, web beacons, pixels, and similar tools
• Analytics Data – via Google Analytics and similar services to understand user behavior and improve our services
• Location Information – approximate geolocation based on IP address (not precise unless you authorize)
2.3 Information from Third Parties
We may receive information about you from:
• Social Media Platforms – if you connect your Facebook or other social accounts to our platform
• Payment Processors – transaction and billing information
• Third-Party Integrations – when you connect your CRM, email platform, or other tools to our service
• Business Partners – aggregate data or lead information with your consent
• Public Sources – publicly available business information
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing and Improving Services
• Delivering our marketing automation, lead qualification, and platform features
• Personalizing your experience and customizing content
• Troubleshooting, debugging, and resolving technical issues
• Developing new features, products, and services
• Conducting analytics and performance monitoring
3.2 Communication
• Responding to your inquiries and support requests
• Sending transactional emails (account confirmations, password resets, billing updates)
• Sending marketing communications (newsletters, product updates, promotional offers) – with your consent
• Conducting surveys and gathering feedback
3.3 Legal and Compliance
• Complying with legal obligations and regulatory requirements
• Protecting against fraud, security threats, and abuse
• Enforcing our Terms of Service and other agreements
• Responding to lawful government requests
3.4 Business Operations
• Analyzing user trends and patterns to improve our platform
• Creating anonymized or aggregated reports for internal analysis
• Managing customer relationships and account administration
4. How We Share Your Information
4.1 We Do NOT Sell Your Data
We do not sell, rent, trade, or lease your personal information to third parties for their marketing purposes.
4.2 Information We May Share
We may share your information with:
• Service Providers and Vendors – companies that help us operate our platform, process payments, send emails, host data, and provide analytics (all bound by confidentiality agreements)
• Payment Processors – securely process billing information (e.g., Stripe, PayPal)
• Analytics Providers – Google Analytics and similar services
• Integrations – when you connect third-party tools to our platform, we may share necessary data to enable those integrations
• Business Partners – when you use partner services through our platform
• Legal Authorities – when required by law or to protect our rights and safety
• Business Transfers – if Opsurge.ai is acquired, merges with another company, or sells assets, your information may be transferred as part of that transaction
4.3 Your Control Over Sharing
You can manage which third-party integrations and services have access to your data through your account settings. You can revoke access at any time.
5. Data Retention
5.1 How Long We Keep Your Data
• Active Account Data – stored for as long as your account is active
• Marketing Communications – until you unsubscribe
• Support Records – typically retained for 3 years for legal and compliance purposes
• Billing Information – retained as required by law (typically 7 years)
• Deleted Accounts – some data may be retained in backup files for up to 90 days
• Anonymized/Aggregated Data – may be retained indefinitely for analytics and business purposes
5.2 Your Right to Request Deletion
You can request deletion of your account and associated personal data at any time by contacting us. Some information may be retained if required by law or for legitimate business purposes (e.g., unpaid invoices, fraud prevention).
6. Data Security
6.1 Security Measures
We implement industry-standard security practices to protect your information:
• Encryption – SSL/TLS encryption for data in transit
• Secure Authentication – password protection and optional multi-factor authentication
• Access Controls – restricted access to personal data based on job responsibilities
• Regular Security Audits – periodic reviews and testing
• Employee Training – staff training on data privacy and security
6.2 Limitations
While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security. You use our service at your own risk.
7. Your Privacy Rights
7.1 GDPR Rights (EU Residents)
If you are located in the European Union, you have the following rights:
• Right to Access – request a copy of your personal data
• Right to Rectification – correct inaccurate information
• Right to Erasure ("Right to Be Forgotten") – request deletion of your data
• Right to Restrict Processing – limit how we use your data
• Right to Data Portability – receive your data in a portable format
• Right to Object – object to certain processing activities
• Right to Lodge a Complaint – file a complaint with your local data protection authority
7.2 CCPA Rights (California Residents)
If you are a California resident, you have the following rights:
• Right to Know – request what personal information we collect and how we use it
• Right to Delete – request deletion of your personal information
• Right to Opt-Out – opt out of the sale or sharing of your personal information
• Right to Correct – request correction of inaccurate information
• Right to Limit Use – limit use and disclosure of sensitive personal information
Do Not Sell or Share My Personal Information – California residents can submit a request to opt out of any sale or sharing of their personal information.
7.3 How to Exercise Your Rights
To exercise any of the above rights, contact us at:
Email: privacy@opsurge.ai
Mail: Opsurge.ai, [Your Address], Bon Air, Virginia, US
Include your name, email, account ID (if applicable), and a description of your request. We will respond within the legally required timeframe (typically 30 days for CCPA, 30 days for GDPR).
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our platform.
8.2 Types of Cookies We Use
• Essential Cookies – required for platform functionality (login, security, load balancing)
• Analytics Cookies – track usage patterns via Google Analytics
• Marketing Cookies – used for retargeting and measuring marketing effectiveness
• Preference Cookies – remember your settings and choices
8.3 Managing Cookies
You can control cookies through your browser settings:
• Delete existing cookies
• Block future cookies
• Receive notifications when cookies are being set
Note: Disabling essential cookies may prevent the platform from functioning properly.
8.4 Third-Party Cookies
Third-party service providers (Google Analytics, social media platforms) may set cookies on our platform. Their use of cookies is governed by their privacy policies.
9. Third-Party Links and Services
Our website and platform may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing your information.
10. Children's Privacy
Opsurge.ai is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@opsurge.ai.
11. International Data Transfers
Our platform is hosted in the United States. If you access our services from outside the US, your information will be transferred to, stored in, and processed in the United States. By using our services, you consent to the transfer of your information to the US, which may have different data protection laws than your country of residence.
For EU residents, we implement Standard Contractual Clauses (SCCs) to ensure adequate safeguards for international data transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
• Posting the updated policy on our website with a revised "Last Updated" date
• Sending you an email notification (for significant changes)
• Requiring your consent (if required by law)
Your continued use of our services after updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@opsurge.ai
Mailing Address:
Opsurge.ai
Bon Air, Virginia, US
Response Time: We aim to respond to all inquiries within 10 business days.
Data Protection Officer (if applicable):
For GDPR-related inquiries, you can contact our DPO at dpo@opsurge.ai
14. Additional Information for Specific Jurisdictions
14.1 European Union (GDPR)
• Legal Basis: We process your data based on consent, contract performance, legal obligations, or legitimate business interests
• Data Protection Authority: You have the right to lodge a complaint with your local supervisory authority
• Retention: We retain data only as long as necessary for the purpose collected
14.2 California (CCPA/CPRA)
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Verification: We may request verification of your identity before fulfilling requests
• Authorized Agent: You can authorize an agent to submit requests on your behalf
________________________________________